This Privacy Policy explains how Allure Wellness & Recovery ("we," "us," or "our") collects, uses, and protects your personal information when you visit allurewellnessrecovery.com or submit a consultation request. We keep this simple on purpose: we collect only what we need to respond to your inquiry and coordinate your care, and we never sell your personal information.
Information you provide to us
When you submit the consultation form or call us, we collect:
- Contact details — your name, phone number, and email address.
- Your stated concern — the general area of concern you select (for example, knee pain or overall wellness) and anything you choose to share with our team during a call.
Providing this information is voluntary, but without it we cannot schedule your consultation or respond to your request.
Information collected automatically
Like most websites, we and our service providers automatically receive certain technical information when you visit: your IP address, device and browser type, the pages you view, and how you arrived at our site (for example, from an online ad). This is collected through cookies and similar technologies, including analytics and advertising-measurement tools, and is used in aggregate to understand how visitors use the page and to measure advertising performance. You can limit cookies through your browser settings; the site works without them.
How we use your information
- To contact you about your consultation request by phone, text, or email.
- To prepare for your consultation and coordinate care with our clinical team.
- To send you a confirmation of your request.
- To measure and improve our website and advertising.
- To comply with legal obligations and protect against fraud or misuse.
By submitting the form, you agree that we may contact you at the phone number and email you provide, including by text message. You can ask us to stop at any time.
Health-related information
Any health-related details you voluntarily share (such as the concern you select on the form or information you discuss on a consultation call) are used solely to prepare for and conduct your consultation. We treat this information with heightened care, restrict access to the team members involved in coordinating your care, and never use it for advertising.
How we share information
We share personal information only with:
- Our care team and affiliated clinical providers, to schedule and prepare your consultation.
- Service providers that operate on our behalf — such as website hosting, email delivery, and analytics vendors — who may use the information only to provide their services to us.
- Authorities, if required by law or to protect our legal rights.
We do not sell or rent your personal information to anyone.
Data retention and security
We keep consultation inquiries for as long as needed to serve you and meet our legal obligations, then delete or anonymize them. We use industry-standard safeguards — encrypted connections (HTTPS), access controls, and reputable infrastructure providers — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data as if it were our own.
Your choices and rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing communications. To exercise any of these rights, call us at +1 (949) 630-2619 and we will handle your request promptly. California residents: we do not sell or share personal information as defined by the CCPA/CPRA.
Children
Our services are intended for adults. This website is not directed to children under 18, and we do not knowingly collect information from them.
Changes to this policy
If we update this policy, we will post the new version on this page with a new effective date. Material changes will be highlighted here.
Contact us
Questions about this policy or your information? Call us at +1 (949) 630-2619 (Mon–Sat, 8am–6pm PT).
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